Refund Policy

Last updated: 13 August 2026

1. What is covered

The guarantee covers the full amount charged for the licence — the product price plus any VAT, GST or sales tax that Lemon Squeezy added at checkout. It applies to your first purchase and to every annual renewal charge: if a renewal goes through and you did not want it, you have the same 30 days to ask.

2. How to ask

Email support@valuation.cl from the address you bought with, or reply to the email that delivered your licence key. Tell us your licence key or order number. That is all we need.

We aim to reply within one business day. Once approved, the money goes back to the card or account you paid with. How quickly it appears is up to your bank — usually a few business days, sometimes up to ten.

3. Try before you buy

You do not have to buy to find out whether the Software works for you. The free 10-day trial is a direct download, needs no account and no card, and unlocks every feature. We would much rather you trial it than buy and refund.

Please also check the system requirements first: the add-ins need desktop Excel for Windows and do not work on Excel for Mac or Excel on the web.

4. What happens to your licence

When a refund is issued, the associated licence key is revoked and the add-ins stop working on your machines.

Your spreadsheets are completely unaffected. They are your files, they stay on your computer, and nothing the Software did to them is undone or altered by a refund. If you had highlights applied, use Clear highlights before the licence lapses to restore the original cell colours.

5. Refunds are processed by Lemon Squeezy

Lemon Squeezy is the merchant of record for your purchase, so the refund is issued by them and appears on your statement as a Lemon Squeezy credit.

Lemon Squeezy may also refund a customer directly, at its own discretion, within 60 days of the charge — typically to resolve a problem before it becomes a chargeback. We accept those refunds and will not dispute them.

6. Cancelling instead of refunding

If you simply do not want to renew next year, you do not need a refund — just cancel. You can do it yourself, at any time, in the Lemon Squeezy customer portal (the link is in your purchase receipt and in any renewal reminder). There is no cancellation fee.

Cancelling stops the next charge. You keep full access until the end of the period you have already paid for, and the licence then simply expires.

7. Please talk to us before a chargeback

If something is wrong — a charge you do not recognise, a key that did not arrive, a product that will not install — email us first. Almost everything is fixable in a few minutes, and a refund is always available inside the 30 days.

One thing worth knowing: your card statement will show Lemon Squeezy, not valuation.cl. That is the most common reason a charge looks unfamiliar.

8. Your statutory rights

This guarantee is something we offer voluntarily, in addition to your legal rights. Nothing here limits any right you have under mandatory consumer protection law in your country, including any statutory right of withdrawal.

9. Contact

valuation.cl · Santiago, Chile · support@valuation.cl

See also: Terms of Service · License agreement · Privacy Policy

We are a small independent business and do not publish our registered details on the open web. Our full legal name and registration details are available on request — just email us. They are also held by Lemon Squeezy, who verified them and who is the seller of record named on your invoice.